We offer refund and/or exchange within the first 3 days of delivery of products to you, if 3 days have passed since receipt of your products, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.care@lalajaan.com. Our customer service team will guide you for picking up the defective product from you.
Exempt Goods
The following are exempt from refunds:
Makeup products
Some health and personal care items
Partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 3 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at customer.service@lalajaan.com.
